Shipping policy

Shipping Policy

RogueCmdr3D sells physical 3D printed products, made-to-order items, print-to-order catalog items, and custom 3D print services.

Order processing and production time

Most items are made to order. Production time begins after payment is received and any required details are confirmed, such as sizing, material, color, file review, or custom quote details.

Production time may vary depending on the item size, material, print time, printer availability, post-processing needs, order queue, and complexity of the project.

Cosplay helmets, props, armor parts, large prints, multi-part builds, and custom orders may require additional production time.

Sizing and order confirmation

For cosplay helmets, armor, wearable items, scaled prints, and custom projects, RogueCmdr3D may contact you after ordering to confirm sizing, measurements, material, color, or project details before printing begins.

Production may be delayed if required information is not received.

Shipping rates

Shipping rates are calculated based on the selected shipping method, order size, package weight, destination, and available carrier options.

RogueCmdr3D currently ships within the United States only.

Free shipping

Free standard shipping may be available on qualifying orders if shown at checkout or listed in an active promotion.

Oversized, unusually heavy, fragile, multi-box, or custom orders may require adjusted shipping or a custom quote before production begins.

Estimated delivery times

Delivery times shown at checkout are carrier estimates only and do not include production time.

RogueCmdr3D is not responsible for delays caused by shipping carriers, weather, holidays, incorrect addresses, service disruptions, or events outside our control.

Shipping addresses

Customers are responsible for providing a correct and complete shipping address at checkout.

RogueCmdr3D is not responsible for lost, delayed, or returned packages caused by incorrect or incomplete address information.

If an order is returned due to an incorrect address, the customer may be responsible for additional shipping charges to resend the package.

Damaged packages

If your order arrives damaged, contact RogueCmdr3D within 3 days of delivery with photos of the item, packaging, and shipping label.

Please keep the original packaging until the issue is reviewed.

Lost or missing packages

If tracking shows a package was delivered but you did not receive it, please check with household members, neighbors, your local carrier, and the delivery location first.

RogueCmdr3D will help review tracking information, but final delivery scans and carrier investigations may be required before any replacement or resolution is considered.

Local pickup

RogueCmdr3D is based in the San Tan Valley / Queen Creek, Arizona area.

No public storefront or walk-in retail location is available.

Local pickup may be available by appointment only after an order or quote is confirmed. Do not arrive for pickup unless an appointment has been scheduled and confirmed.

International shipping

RogueCmdr3D currently ships within the United States only.

International shipping may be offered in the future, but it is not currently available through the store.

Contact

For shipping questions, contact RogueCmdr3D through the website contact form or by email at RogueCmdr3D@gmail.com.